Royal Panda Casino: Rating A (Highly Recommended)
Back in 2013, a group of Dutch ex iGaming professionals applied for a license for a Panda themed casino, we laughed, hard. Fast forward 3 years and both the industry and gaming players alike take this brand very seriously – cute cuddly panda mascot or not.
Royal Panda felt they had identified a niche in the market, focusing on two key areas, firstly complete transparency for players, and second, reaching out to areas of the world not catered for by many of the big online brands.
This is now regarded as one of the most player responsive sites to play at, with a proven track record of excellent customer care. It may have a quirky theme, but this online casino is well constructed, and a pleasure to play at.
UK, Netherlands, Sweden, Poland, Czech Republic, Germany, China, Latin America
The USA, France, Spain, Denmark, Israel, Turkey, Singapore, Italy, and Belgium
Czech Republic Korunas, Euros, Polish Zlotys, Swedish Kronor, US dollars, Brazilian Real, Mexican Pesos & British pounds sterling
If you like slots, RP have you covered, the casino stocks the entire catalogue from both NetEnt and Microgaming, all told that is a lot of slots titles! They also have a really strong selection of fixed and progressive jackpot games, including the benchmark title Mega Moolah.
If you like your live casino action, Royal Panda offers a unique service in that field too, with all the stock games plus oddball variations such as ‘immersive roulette’ and ‘slingshot auto roulette to keep you entertained from providers Evolution Gaming. A solid table game catalogue is now featured on the site and is growing.
No software download is required to play which I definitely prefer, and the site has an excellent mobile offering including the full NetEnt Touch range, which is compatible with both iOS and Android devices.
If anything stops Royal Panda getting our top award – it is their bonus system. They do offer regular themed promotions, including (I kid you not) a trip into space, they also have a weekly Friday ‘bamboo bonus’ 50% match offer. Outside of that, there isn’t much on offer in terms of reload bonuses. There is a variety of VIP rewards available in the form of loyalty points via the ‘loyal panda’ program, the VIP account managers also seem to get consistently good reviews for looking after the casino’s high rollers.
Wagering is x35 on bonuses and free spins, this is on the bonus amount only so overall it isn’t bad value in comparison to some other sites.
Live chat is available in the native language for the main markets listed for both standard customers and VIP players from 09. 00-10. 30 CET each day. Full 24-hour coverage would be nice but they do also offer a 24hr email service as well as phone support during chat hours. Higher level VIP players benefit from personal account managers. The support department may look a little limited on the surface but reviews all over the web indicate that these guys and gals take looking after their customers very seriously, it’s one of the key selling points of the casino which can only be a good thing for their players.
Most major currencies are covered and so are the ones important to their regional markets such as Brazilian Real and Mexican Pesos. Depositing is simple via a 24hr checkout and the payment method selection is very strong, especially the more localised methods for the smaller countries. They don’t charge a fee on either deposits or withdrawals, which is nice.
They are highly regarded as well above average for cash-out times (By this I mean they are fast, rather than slow!), e-wallets is by far the quickest, as they are a fully secure and regulated site you will need documentation at cash-out, the key to getting your money quickly is to have that paperwork correct, and readable, ready to submit. It is worth noting their payments processing team work bank hours – so you won’t find them there late evening/nights or weekends.
1st Deposit – 100% – Minimum Deposit on the site is 10. 00 £/€/$
There is no code needed for this offer, the max bonus is 100. 00 £/$/€ for 1st deposit although it can be higher for subsequent promotions, VIP’s and high rollers can get larger offers from account managers and the VIP department on occasion.
If you want to come up with a new business model for an online casino, considering the natural mistrust of the gambling industry, producing a site which is focused on providing clear, transparent information to its players at all times, and proving so by following up all over the web to any reported issues, is a pretty clever idea.
The site has a great theme, a good game selection and is easy to play at, it really is such a great overall site and I love the fact that they are welcoming to as many countries as is feasible and provide proper language support, even in Chinese! If this site had either a sportsbook or a poker site to round it off, I think I could easily give it a full A+, as it doesn’t, and the reload bonuses can be a little weak, it still gets a very highly recommended A rating.